Our return policy remains active for 14 days following your purchase. After this period, we regret that refunds or exchanges are not available.
Eligibility for Returns:
- The item must be unused and in the same condition as when it was received.
- The original packaging, including the outer seal, must be intact.
- Please note, perishable goods cannot be returned.
- Proof of purchase is required for processing a return. Do not send the item back to the manufacturer.
Restrictions on Refunds:
- Returns made more than 14 days after delivery are not eligible for full refunds.
- Partial refunds or no refunds may apply in certain cases.
Processing Refunds:
- Upon receiving and inspecting the returned item, we will email you regarding the status of your refund.
- Approved refunds will be credited to the original payment method within a certain number of days.
Issues with Refunds:
- If your refund is delayed, first check your bank account.
- Next, contact your credit card company, as posting times can vary.
- Contact your bank for information about processing times.
- If these steps don’t resolve the issue, reach out to us at [email protected].
Shipping for Returns:
- For return instructions, email us at [email protected].
- Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
- The time for an exchanged product to reach you depends on your location.
Additional Advice for Shipping:
- For items valued over USD 90, consider using a trackable shipping service or purchasing shipping insurance.
- We cannot assure the receipt of your returned item without tracking.