Refund Policy

Our return policy remains active for 14 days following your purchase. After this period, we regret that refunds or exchanges are not available.

Eligibility for Returns:

  • The item must be unused and in the same condition as when it was received.
  • The original packaging, including the outer seal, must be intact.
  • Please note, perishable goods cannot be returned.
  • Proof of purchase is required for processing a return. Do not send the item back to the manufacturer.

Restrictions on Refunds:

  • Returns made more than 14 days after delivery are not eligible for full refunds.
  • Partial refunds or no refunds may apply in certain cases.

Processing Refunds:

  • Upon receiving and inspecting the returned item, we will email you regarding the status of your refund.
  • Approved refunds will be credited to the original payment method within a certain number of days.

Issues with Refunds:

  • If your refund is delayed, first check your bank account.
  • Next, contact your credit card company, as posting times can vary.
  • Contact your bank for information about processing times.
  • If these steps don’t resolve the issue, reach out to us at [email protected].

Shipping for Returns:

  • For return instructions, email us at [email protected].
  • Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
  • The time for an exchanged product to reach you depends on your location.

Additional Advice for Shipping:

  • For items valued over USD 90, consider using a trackable shipping service or purchasing shipping insurance.
  • We cannot assure the receipt of your returned item without tracking.